Frequently Asked Questions

The Berlin CityTourCard is available for the travel zones Berlin AB (city of Berlin) or Berlin ABC (Berlin plus Potsdam and Airport Berlin Brandenburg BER) in versions valid for 48 hours, 72 hours, 4, 5 or 6 days.

1. You can buy the Berlin CityTourCard online or at any of our many sales outlets.

2. Physical ticket are available from BVG and S-Bahn ticket machines and must be validated once before your first journey in Berlin using a ticket validator (on the train platform or in the tram/bus). Your ticket is now valid for the specified duration.

4. Online tickets (e.g. purchased on this website) must be printed in A4 format and carried with you. Unfortunately, tickets on electronic devices cannot be accepted at this time. Online tickets do not need to be validated and are valid from the time specified on the ticket.

3. Always show your validated ticket to each discount partner before using the service.

You can get your Berlin CityTourCard at our Berlin tourist info centres, at all ticket machines and ticket offices of the Berlin public transport services (BVG and S-Bahn Berlin GmbH), on BVG buses and at the Airport Berlin Brandenburg BER. We’ve complied a list of all our sales points here.
Please note that the discounts are only available on presentation of a stamped and valid ticket.

With the Berlin CityTourCard you can use all public transport (S-Bahn, U-Bahn, bus and tram lines) free of charge in travel zone Berlin AB or ABC depending on your ticket option for either 48 hours, 72 hours or 4, 5 or 6 days, depending on the version purchased. The 48 and 72 hours variants have a sliding period of validity. The card is valid for 48 or 72 hours from the moment it is first used.

Example: You validate the 48 hours ticket on August 1st. at 11 o'clock. The ticket is valid until August 3rd. at 11 o'clock. The 4, 5 & 6-day tickets are valid from the first calendar day of use until midnight on the last calendar day.

Example: You buy the 4-day ticket and use it for the first time on Tuesday at any time. The card is then valid until midnight on Friday.           
The CityTourCard for Berlin AB or Berlin ABC is valid for 1 adult and up to 3 children (6–14 years of age). Children under 6, luggage, pushchairs and a dog travel for free. You need an additional bike ticket if you wish to take a bike with you.

Online tickets are valid from the date and (if applicable) time stated on the ticket. This is selected during booking and cannot be changed afterwards. 

The Berlin CityTourCard for travel zone AB or ABC is valid for 1 adult and up to 3 children (6–14 years of age). With all versions, any number of children under the age of 6 can travel for free. Teenagers who are 15 or older need their own ticket and pay the normal price. If a child turns 15 during the period of the validated ticket, a separate ticket must be purchased.

Travel zone AB covers the entire city of Berlin.

Travel zone ABC also covers the entire city of Berlin as well as the surrounding area including Potsdam and the airport Berlin Brandenburg BER.

Please note that you cannot extend the Berlin CityTourCard AB to cover zone C by buying a connection ticket.

Yes. If you have a Berlin CityTourCard for travel zone ABC you can go to Potsdam. 
Airport transfer to Berlin Brandenburg BER is included in all ABC ticket options.

No. There is no discounted version of the Berlin CityTourCard for groups, students, pensioners etc.

The delivery of online tickets for the Berlin CityTourCard by e-mail can take up to 30 minutes. Please also check your spam folder. If you still have not received your tickets, please contact our colleagues at the Berlin Service Center at reservierung@visitBerlin.de or contact the Berlin Tourist Information on site. We also recommend that you order a maximum of 25 tickets per booking.

Unfortunately not. The tickets can neither be cancelled or refunded. It is also not possible to exchange the ticket for one valid for a longer or a shorter time. You can find all the details in our terms and conditions.